Terms of Service

We provide a business system that helps you capture leads, manage contacts and deals, schedule appointments, run email campaigns, automate follow-ups, build pages, publish content and measure results. Features can change as we improve the product.

• Accounts are created by invitation from your agency or workspace owner.
• You must give accurate information and keep your login credentials confidential.
• You are responsible for activity carried out under your account. Tell us promptly if you suspect it has been accessed by someone else.
• Your workspace owner or admin can add, change or remove your access at any time.

You agree not to:

• Use the service for anything unlawful, deceptive or harmful.
• Send unsolicited bulk messages, or contact people who have not agreed to hear from you.
• Upload malware, or attempt to disrupt, probe, scan or gain unauthorised access to the service.
• Scrape, resell or sublicense the service without our written permission.
• Post content that infringes someone else's rights or is abusive, hateful or harassing.

We can suspend or close an account that breaks these rules.

You keep ownership of everything you put into the service. You grant us a limited licence to host, store and process it solely so we can deliver the service to you. You are responsible for having the rights to that content and for having the necessary consent to contact the people whose details you store.

AI tools in the service can draft content, answer questions from knowledge you supply and suggest next steps. Outputs can be inaccurate or unsuitable, so review them before publishing or relying on them. You are responsible for what you publish. Please do not feed in sensitive personal or confidential information you would not want processed by an AI provider.

The service can connect to third parties such as social networks, an email delivery provider, a newsletter platform, a payment processor and AI providers. Those services have their own terms and privacy policies, and their availability and behaviour are outside our control. Where a connection stops working because a third party changed something, we will tell you and work to fix it, but we cannot guarantee those services.

• Where you buy a subscription, fees are billed in advance through our payment processor.
• You can cancel a recurring charge from the billing area of your account; cancellation stops future charges.
• Amounts already paid are not refunded unless the law or a specific agreement says otherwise.
• Sales tax is calculated and added at checkout where our payment processor determines it applies. Where it is not added, you are responsible for any tax you owe on your own purchase.
• We may change our prices with reasonable notice before the next billing cycle.

The service is provided "as is". We do not guarantee uninterrupted access, or any particular outcome such as sales, rankings, engagement or revenue. Results depend on your market, offer and how you use the tools.

To the extent the law allows, we are not liable for indirect or consequential losses, and our total liability for a claim is limited to the fees you paid us in the three months before the claim arose. Nothing here limits liability that cannot lawfully be limited.

If a third party brings a claim against us because of your content, your use of the service, or your breach of these terms, you will cover our reasonable costs and losses arising from it.

You can stop using the service at any time. We can suspend or end access for a breach of these terms, for non-payment, or where we are required to by law. On request made within a reasonable period after closure, we will help you export your records before deletion.

We may update these terms. If a change materially affects you as an account holder, we will give notice by email or with a notice in the app before it takes effect. Continuing to use the service after the change means you accept it.

These terms are governed by the laws of the State of New York, United States, excluding its conflict-of-law rules, and the courts located in New York have jurisdiction over disputes arising from them. Nothing here limits rights that cannot lawfully be waived in your country of residence.

Questions about these terms: info@marshmelmarketing.com.